Last updated: 17 September 2026
This Privacy Policy explains how GridStar LLP ("GridStar", "we", "our", or "us") handles information when you use our websites, applications, products, support channels, and related digital services. Some GridStar products may also provide product-specific privacy notices where additional information is appropriate.
1. About this policy
GridStar provides smart metering, energy-management, field-operation, data-management, and related technology solutions for organizations and authorized users. Your organization may apply additional internal rules or contractual requirements to your use of a GridStar service.
2. Information we may collect
Depending on the service you use and the features enabled for your organization, we may process:
- Contact and account information: name, email address, phone number, organization, role, username, and information needed to authenticate or support your account.
- Service and device information: device type, operating system, browser, application version, language, network information, notification identifiers, and security or installation identifiers.
- Operational information: meter or device identifiers, readings, profile data, task details, timestamps, status information, communication results, and records created while carrying out authorized operations.
- Support and enquiry information: information you provide when you contact GridStar, submit a website form, request support, or communicate with our team.
- Diagnostics and security information: technical logs, error information, security events, and limited usage data needed to protect, maintain, and improve the service.
GridStar does not sell personal information or use personal information for third-party advertising.
3. How we use information
- Provide, operate, maintain, and secure GridStar services;
- Authenticate users and manage authorized access;
- Respond to enquiries, provide support, and communicate service information;
- Perform requested meter, device, task, data, and workflow operations;
- Detect failures, prevent unauthorized access, investigate misuse, and improve reliability;
- Maintain operational, contractual, audit, and compliance records; and
- Meet applicable legal and regulatory obligations.
4. Cookies and website technologies
Our website may use essential cookies or similar technologies for functionality, security, session management, and performance. Where optional analytics or similar technologies are used, they may collect information about how visitors interact with the website. You can control supported cookie settings through your browser.
5. Device permissions and connected features
Certain GridStar applications may request permissions such as Bluetooth or nearby-device access, location, notifications, camera or media access, and network connectivity when required by an enabled feature. Disabling a required permission may prevent the related feature from working correctly.
6. How information may be shared
Information may be made available only when reasonably necessary to your organization and its authorized administrators, GridStar personnel who need access to operate or support a service, service providers acting on GridStar's behalf, or government and regulatory authorities where disclosure is required by applicable law. Service providers are expected to use information only for the services they provide and subject to appropriate safeguards.
7. Data storage and security
Information may be stored on user devices and on systems operated by GridStar or its service providers. We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse. No electronic system can guarantee absolute security.
8. Data retention
We retain information only for as long as reasonably necessary to provide the relevant service, maintain required operational and audit records, resolve disputes, enforce agreements, and comply with contractual, legal, or regulatory obligations. Retention periods may vary according to the service, information type, and requirements of the organization using the service.
9. Your choices and requests
Subject to applicable law and your organization's administrative requirements, you may request access to, correction of, or deletion of personal information associated with you. Where a GridStar service is provided through an employer or other organization, some requests may need to be handled through that organization's administrator.
10. Children's privacy
GridStar's professional products and services are intended for authorized business and professional users and are not directed to children. We do not knowingly collect personal information from children through services intended for professional use.
11. Third-party services and links
GridStar services may rely on third-party providers for functions such as cloud infrastructure, authentication, messaging, diagnostics, hosting, or analytics. External websites linked from our services are governed by their own privacy practices, and GridStar is not responsible for websites it does not operate.
12. International processing
Information may be processed in locations where GridStar or its service providers operate. Where required, we take reasonable steps to apply appropriate safeguards to such processing in accordance with applicable law.
13. Changes to this policy
We may update this Privacy Policy to reflect changes to our services, practices, or applicable requirements. The latest version will be published on this page with an updated revision date.